Refund policy

Returns & Refund Policy

Your satisfaction matters to us. You can request a return or exchange within 7 days of receiving your order, under the following conditions.

Return conditions

  • The item must be unused, in its original condition, with all accessories and original packaging.
  • For hygiene reasons, personal care and beauty products (such as creams, serums, masks, shampoo and hair removal tools) cannot be returned once opened or unsealed, unless damaged or defective.
  • Items damaged or misused after delivery cannot be accepted.

Damaged or incorrect items

If your item arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with clear photos of the item and packaging, and we will replace it or refund you in full at no cost to you.

Electrical and electronic products: please check and switch on the device as soon as it arrives, and report any fault or damage on the same day of delivery. After that, electrical items can only be returned under the 7-day return conditions for unused items.

How to return

  1. Contact us on WhatsApp or by email with your order number and reason for return.
  2. We will send you return instructions and a pickup time.
  3. Once we receive and inspect the item, we will confirm your return.

Refunds

  • Card payments: refunded to the same card within 5–14 working days of approval, depending on your bank.
  • Cash on delivery: refunded by bank transfer to your account (IBAN) within 5–14 working days of approval.
  • Return shipping: paid by the customer for change-of-mind returns, and fully covered by us if the item is damaged, defective or incorrect.